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Directions & ContactsHow To

How to Contact Mula|*487# Contacts

How to contact Mula.Mula is a subsidiary company of cellulant Kenya offering services through the short USSD code number *487#. To contact Mula use their phone number 0708802299/+254207602100. You can also write an Email to Mula through their support office email address. Email:

Mula Contacts
  • Phone: 0708802299
  • Telephone: +254207602100
Services Offered By Mula

Mula offers payment solutions for various services among them:

  • Airtime purchase through M-Pesa for any Line. Airtel/Telkom
  • Purchase of Kenya Power Tokens
  • Nairobi water
  • Pay TV
Case Scenario

At one point or another you will encounter a problem while making payment for the above services. For your problem to be solved, you will need to contact Mula customer care for assistance. Just like any other online payment platform, you may experience delays during payment process with Mula.

Branch App Contacts

One good thing with Mula is that they are quick at resolving issues.

Mula support ticket

Below I will share my experience with Mula when I tried to purchase airtime for Airtel through my M-pesa line. I have been using their services for a while and I find them convenient. However one Sunday afternoon I made a purchase of Ksh. 50 for my Airtel line but I never received the airtime.

After waiting for 30 minutes without receiving the airtime I decided to call the Airtel customer care for assistance. However, the problem was emanating from Mula platform and they gave me a Mula contacts to get in touch with them.

After calling their mobile number severally in vain due to the busy network, I decided to write to them. The email method proved to be the most convenient way to Communicate with Mula. I was attended to immediately and my M-pesa purchase was reverse. I received the money back to my M-pesa account and I felt relieved.

M-Pesa Reversal

KPLC PayBill Numbers and Payment Process

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