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How To Reverse M-Pesa Transaction Via SMS, WhatsApp and Using mySafaricom App

You can easily reverse any Mpesa Transaction send to wrong number through the hakikisha M-Pesa reversal service. There are three ways safaricom customers can use to reverse Mpesa transaction send to a wrong number. They include use of *456#, Use of Mpesa mobile App or via WhatsApp.

If you’re trying to reverse an M-Pesa transaction, there are a few steps you’ll need to take. You may need to reverse an M-Pesa transaction after realizing that you sent the money to the wrong number or even wrong till number or Paybill number.

M-Pesa is a great way to send and receive money, but sometimes things go wrong. If you find yourself in need of reversing an M-Pesa transaction, follow these steps:

How To Reverse M-Pesa Transaction via SMS
  • Get the M-Pesa SMS that you received after sending money
  • Copy or forward the SMS to 456 immediately.
  • You will receive a response from “Reversal” that the request for a reversal has been started, and that an update will be shared within 2  hours.
  • You are encouraged to check your messages for an update from the header “Reversal” on the status of the reversal.
  • Safaricom will reach out to the client the money was sent to first to a certain the authenticity of the reversal request.
  • If there is no dispute. The funds will be reversed back to you.
How to request for an M-PESA reversal on the mySafaricom APP

To request for an M-PESA reversal on the mySafaricom APP:

  1. The transaction must have been done using the mySafaricom APP.
  2. After completing the transaction, tap on the Reverse transaction icon
  3. You will be asked to confirm if you want to raise a reversal request.
  4. You will be notified that the reversal request has been received for processing and feedback will be received within 2 minutes.
  5. You will then receive a message from “Reversal” updating you that the reversal request has been started.
  6. Safaricom will reach out to the recipient to a certain the authenticity of the reversal request. and feedback will be shared within 2 hours.
  7. If there is no dispute. The funds will be reversed back to you.
See also  Metropolitan National SACCO Paybill Number-How to Deposit Money with Mpesa
How To request for an M-PESA reversal by Chatting with Zuri on WhatsApp

To request for an M-PESA reversal via WhatsApp, Customers can save Zuri’s number – 0722000100

  1. Go to Whatsapp to initiate a conversation with Zuri by typing “Hello”.
  2. Zuri will respond with Safaricom’s privacy policy, which you as the customer, are encouraged to read.
  3. Zuri will then respond with a number of options for customers to chose from e.g. Manage subscriptions, M-PESA Help and Reversal, Loans and savings, Tunukiwa etc
  4. Choose option2 – M-PESA Help and Reversal.
  5. Respond with option 1 – Reverse.
  6. Customers will be asked to type the M-PESA transaction code or copy paste the entire message as the message.
  7. Confirm your phone number
  8. You will be asked to confirm your M-PESA details, by keying in your M-PESA PIN to authenticate that the number you are using is indeed yours.
  9. You will get a notification on Whatsapp, that the reversal request has been received and an update will be shared shortly.
  10. The recipient will be contacted for consent before the reversal is completed.

That’s it. By using any of the above method, you will be able to reverse any transaction send to any number.

Read>>>How To Make Mpesa Payment With QR Code Scan


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