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How To

Here is What To Do When Your Prepaid Power Meter Turns Blank-Showing Nothing

Have you ever been in a situation where your Kenya Power prepaid meter has turned blank? Well, I know this often happens and whenever you face such a situation you may be confused on how to solve the issue.

Most of us realize this at a time you have run out of tokens and you want to recharge your meter. When this happens, you will be unable to recharge your meter.

Well, if you are facing such a situation, do not panic, in most cases their is no need to contact Kenya power or your electrician.  You can solve the problem by yourself.

An incident where your prepaid meter is showing a blank screen happens when there is a disconnect between your meter token reader gadget and the sub power transmitter adapter connected to it. Loose wires is a major cause for this problem.

how to fix blank prepaid Kenya power meter

Here is a case scenario.

How To Solve Prepaid Power Meter Showing a blank screen

To solve this issue, you need to do the following;

  1. If you can access the main switch, it is advisable to switch the power off first from the main source. If you cannot, you can still connect your token meter back with the power on but avoid touching naked wires. Make sure your hands are dry as well.
  2. Locate the wire connecting your meter to the sub power transmitter adapter on the wall
  3. Identify the two wires connecting to the power transmitter as illustrated in the photo below
  4. Carefully push the two loose wires to fit in the sockets of the sub power transmitter adapter.
  5. If you have done this correctly,you will instantly see the readings on your token meter appear.
  6. In case this does not fail to solve the issue and your meters is still showing blank, see How to recharge tokens on a token Meter that goes off when tokens are over

fixing blank prepaid  kenya powertoken meter

Note. Avoid pulling out wires connecting your token meter to the sub power transmitter adapter. If the above method did not solve your problem, you might need to contact your electrician for assistance.

Also Read:Did You Know? You Can Switch Off The Annoying Prepaid Token Meter Beep Sound

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Majira Media

Keeping you in the loop. I write to share information that matter. From technology to business tips, I share information to inspire and educate