Directions & Contacts

Lotto Kenya Paybill Number, Customer Care Contacts and Office Location in Kenya

Mylotto Kenya is licenced by BCLB (Betting Control and Licencing Board) under the Betting, Lotteries and Gaming Act Cap 131, Laws of Kenya under Licence number: 0000853. One of the easiest ways to get in touch with Lotto in Kenya is through their customer support team. You can contact them via customer care number,email or through their live chat feature on their website. We shall also guide you on how to play Lotto.

If you prefer to speak with a customer support representative over the phone, Lotto also has a dedicated phone line for customer inquiries. The support team is available 24 hours / 7 days a week.

In addition to customer support, Lotto also has a presence on social media. You can reach out to them via their Facebook or Twitter accounts, where they are typically responsive to inquiries and comments.

Lotto Paybill

The lotto Paybill number is 777000

How To Play Lotto

Go to Lipa na Mpesa. Enter Paybill Number 777000. Enter WEB as the Account Number. Enter amount between Ksh50-2,000. Enter Mpesa PIN to complete transaction and get your ticket.

To pick your own numbers; As the Account Number, enter your 6 lucky Numbers from 0-39 (separated by space or comma) followed by WEB.

Lotto Customer Care Number

The official Lotto customer care customer Service is 0703 065 032. You can also contact them through Live Chat on the website.

Lotto winners are usually contacted using the following numbers only: 020 219 3335 or 0707 079 935

Lotto Postal Address: To Be Updated

Lotto Support Email:

Lotto Office Location

The official office location details of Lotto is Westcom Point, Mahiga Mairu Ave, Nairobi


Lotto Social Media Contacts

You can also contact Lotto through their social media handles. This is another effective way to get your issue addressed or make inquires. Below are the social media pages for Lotto:

Twitter: @mylottokenya

Facebook: My Lotto Kenya

Which is the most effective ways to contact Lotto?

Lotto social media pages, email and even phone number are very effective, thanks to the quick response time by the company in serving its clients. You can use any off the above means and your issue will be addresses efficiently. Should you not get immediate response while contacting them, you need to be patient as eventually you will be assisted.

Why you may need to contact Lotto

You may need to contact Lotto when you are experiencing issues with your account, having issues with withdrawals and deposits or even for general questions.

At Lotto you will find all that modern lottery offers: the broadest possible choice of markets on any sports as well as convenient payments, quick withdrawals, a unique reward scheme for loyal customers and much more.


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