Glovo is an on-demand delivery startup company that provides a mobile application platform that enables users to order and receive various products from local stores and restaurants. In this article we shall look at how you can place your order on Glovo app in Kenya for the first time and get deliveries.
Glovo’s business model relies on its network of couriers, who use bicycles, motorcycles, or cars to deliver orders to customers within a short period of time. Customers can use the Glovo app to browse menus or product catalogs, place orders, track deliveries, and make payments. Glovo charges a delivery fee for each order, and also earns revenue from commissions on products sold through its platform. The company has faced regulatory challenges and legal disputes in some markets, related to issues such as worker classification and competition with traditional retailers.
How to place Order on Glovo for the first time
To place and order on glovo;
- Download the Glovo app from Google PlayStore or Appstore and install it on your phone
- Open the app and signup using your detail
- Browse through the products and product categories on the app
- Go to the “Manage payment methods” section in your profile and add your Mpesa number,debit/credit card.
- Go back to the main screen and set the delivery address. Remember to choose the correct city from the drop-down menu.
- If you have a promo code, don’t forget to validate it in your profile before ordering.
- To Buy something: from a restaurant or store. Choose from any of Glovo partners in any of the categories.
- Add your selcetion to the cart
- Go to the cart and complete your order.
If you use the “Courier” or “Anything” category, the app calculates the distance between the pick-up point and delivery address, and only shows the total delivery cost.
For “Anything” orders, once the courier has bought the item, you’ll know the total cost of the service.
If you’re ordering from one of the stores available on the app, you can see the item’s price beforehand. There will be a pre-established delivery cost depending on our agreement with the store in question, which you can see by clicking on the store. So before you confirm the order, you’ll know the total cost of the service.
Occasionally, the price of the product may differ to what is shown on the app. If the price difference is less than 30%, Glovo will automatically proceed to buy the products for you. You’ll be able to see the updated price once the courier uploads the receipt of the purchase.
However, if the difference in price is over 30%, the courier will contact you to ask if you’d still like to proceed with the purchase. (For night deliveries, there might be an extra service charge applied to each item’s price. The amount applied depends on the city and store, and you’ll see this surcharge when you’re at the checkout stage in the app.)