At one point you paid for your GOtv subscription but to your disbelief the activation failed. This means you will not be able to get the channels on your subscription package. This scenario is especially common if you made late payment and your subscription package had been suspended.
There are several ways you can activate your GOtv failed subscription successfully after making payment. In this article I will show you how to activate your GOtv the easy way using one of these methods.
But first before we go through GOtv activation process after making payment, make sure you have confirmed that your payment was successful. If you paid using M-Pesa you should confirm first if you have received M-Pesa confirmation message for your payment.
If the payment was not successful, make sure you use the correct Paybill number and account number before you can make the payment. You should also confirm that you have sufficient funds in your M-pesa wallet before making the payment.
How To Activate GOtv After making payment
GOtv Activation Method #1
Try to reset your GOtv decoder. This method is more effective and if the payment was correctly made your decoder should be able to reset and work. You can as well search the channels afresh by carrying out a channel scan.
GOtvActivation Method #2
You can activate your GOtv Kenya Decoder by sending an SMS with the word “Reset” to 22688 and waiting for their response or by dialing *423# from your mobile phone and following the user prompts. Ensure your Decoder is powered on.
GOtv Activation Method #3
If the above discussed methods do not work, then seek the GOtv online help by Visiting Eazy GOTV online, log into your account using your surname and your account number. Go to ‘Clear your error’ dialogue box, select E16 and click on ‘Reset device now’. Give it time to clear the error and reset the your decoder
The above method should work perfectly well if your decoder does not have any problem.
GOtv Activation Method #4
If the above three methods failed to work, its time to get in touch with the GOtv customer care to have your problem solved. Touch can easily contact GOtv customer care desk by calling the customer care number 0711066000. You can as well channel your issue through their social media platform on Facebook and Twitter.
How To Activate GOtv For The First Time
If you have just bought your GOtv for the first time, you will need to set up and configure your decoder before you can be able to use. In most cases, this should all be done for you at the shop where you bought the decoder. But if you bought the decoder without configuring the settings, do not worry. I will take you through step by step process of setting up and activating your GOtv decoder
First Time GOtv Activation step by step.
- Switch on your GOtv decoder
- Scan your Decoder for available channels
- Now get your IUC number from the red sticker under your decoder. We’re going to use this for the activation.
- Using you phone, type the following message …Accept*IUC NUMBER *NAME *Phone number *State*Your GOtv Package name# and send it to your country’s short code. Kenyan GOtv short code is 22688.
By following the above steps, you will have fully set up your GOTV decoder.