Safaricom Unveils Reverse Calls

Safaricom has introduced reverse call service. You will now be able to make calls without using your airtime Safaricom customers can now enjoy more services from the telecommunication giant after they introduced the reverse call feature to their services.
With this reverse call feature, a caller will press # before the phone number of the recipient. For instance #0712345678. In return the recipient upon answering the call will be asked to dial 1,to accept the call at his or her expense or press 2 to decline.
Upon accepting the reverse call the recipient will cater for the call cost at the normal call rates.
The feature was unveiled on Tue 18th June and the service is already up and running.
However reverse call will only be available for Safaricom to Safaricom customers and not across other networks. This service in an additional to the ‘ Please call me’ service that helps customers send prompt message to the recipient to initiate communication from the recipient.

Fuliza Service

There is no doubt that Safaricom is putting its best foot forward to cement its dominance as the largest Telecommunication Company in the region. Its is worthy to note the recently introduced service Fuliza which helps customers make purchases or send money through M-Pesa with insufficient M-Pesa balance. The service prompts customers to top up Money from Fuliza and the customer has the freedom to decide on the amount to be topped up depending on their Fuliza Limit.

The Fuliza balance is then paid back when the customer tops up money in their M-Pesa wallet. This service has seen a steady rise in customers who are already enrolled and Millions of money have already been transacted ever since it was unveiled.
Other telecommunication companies among them Airtel and Telkom have also been seen trying to attract more clients by introducing more services to get their fair share in the telecommunication industry. They both run on the 4G network and it is a matter of wait and see on how they will respond following the latest Safaricom move .

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Isaac Andati

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