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Majority of Kenyans Dissatisfied with Communications Authority’s Complaint Handling

 A new customer satisfaction survey by the Communications Authority of Kenya (CA) has found that over 70% of complainants are not satisfied with how the regulator handles their issues. The survey shows a huge gap in consumer satisfaction particularly on effectiveness and speed of complaint resolution. Only 29.3% of consumers who lodged complaints to CA
The post Majority of Kenyans Dissatisfied with Communications Authority’s Complaint Handling appeared first on Tuvuti. Read More

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Majira Media

Keeping you in the loop. I write to share information that matter. From technology to business tips, I share information to inspire and educate