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How To

How to collect your Huduma Namba Card

Did you apply for the Huduma Namba? If yes then most likely you have received a confirmation SMS notifying you that your card is ready and you should confirm your pickup station. Perhaps you are asking, when how will I know if my Huduma Namba is ready and where will i pick it? Well this article will help get answers to those questions.

The government of Kenya announced that the roll out of Huduma Namba card was complete and people have started collecting their Huduma Namba cards.

Personally I can confirm that I received an SMS confirming that my Huduma card was ready for pick up

Dear ****** your Huduma card is ready. Visit https://…… select your pick-up point. For inquiries call 0800221111” The SMS read.

The SMS is usually send to the phone number you provided during the registration process.

But here is the thing, not everyone will receive a similar SMS requiring you to select a pick up station. this only applies to you if you your application for Huduma Namba was not an official or designated application centre.

Otherwise, your first message from Huduma should notify you if your Huduma Card id ready and when you should expect to collect it.

I received this SMS early January,to be specific on 11th January 2021 and and upon selecting my pick up station, I was notified that the Huduma Namba card will arrive within 21 days.

How to select your Huduma Namba pick-up location

Upon receiving a confirmation SMS that your Huduma Namba is ready for collection. Follow the link in the SMS to select your Pick up station. The link will direct you to Huduma Namba website where you can key in relevant information.

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Give the details of where you wish to collect the card. Among the details you will have to give includes;





Upon confirming the details of your pick up point, you will be notified that your Huduma Namba card will be ready for pick up within 21 days at the collection centre you selected.

Successfully updated your pick-up address as ***********. Your card will be ready for collection within the next 21 days. An SMS notification will be send once the card has been delivered at the selected destination*****” Read the confirmation SMS.

At the time of writing this article 21 days were not yet over and therefore am yet to receive a confirmation SMS.

Once I receive the SMS and collect my card i will gladly update and share more information on this post.

Also Read:Huduma Namba Registration Reopened and Why it is a Must

The Government initiated the National Integrated Identity Management System (NIIMS) program through Executive Order No. 1 (2018). The purpose of this initiative is to create and manage a central master population database which will be the ‘single source of truth’ on a person’s identity.

The database will contain information of all Kenyan citizens and foreign nationals residing in Kenya and will serve as a reference point for ease of service delivery to the people of Kenya.

Update March 2021

The 21 days are over and this is the second month of waiting and am yet to receive the Huduma Namba card.

I decided to pay a visit at the collection centre I had selected during the confirmation.

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On inquiry am told my Huduma Card is yet to arrive. The issuing officer informs me that I should wait for the confirmation SMS.

She however informs me that many people are yet to receive the confirmation SMS and that should it take long before I get the collection SMS, I should visit the office again for an update. At the time of this update am still waiting.

Update: 13th April 2020. Huduma Card ready for collection

Finally I have received a message confirming that my Huduma Card is ready for collection.

Dear *****, your Huduma Card S/No: ******* has been delivered at UASIN GISHU-CENTRAL Office. For enquiry, call 0800221111.

This confirmation SMS came after three months of waiting. As to why the card was not delivered in 21 days as it had earlier been promised I do not know. Neither were issuing officer at my collection station able to explain.

So the following day I decided to go pick my card. At the collection desk am asked to produce the collection confirmation SMS I received. Am then asked to produce my ID card.

After cross-checking, am issued with a Huduma Card together with my ID. Am then told to confirm that my information on the Huduma Card is correct. After the  confirmation, am told to sign a collection form before leaving.

A photo of my Huduma card and the original ID are then taken. The ID and Huduma Card are handed back to me before I left the collection centre.



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Majira M

Keeping you in the loop. I write to share information that matter. From technology to business tips, I share information to inspire and educate