Safaricom Reports Fuliza Service Disruption, Stops Deducting M-PESA Deposits
Safaricom has announced a disruption in its Fuliza service, leaving many customers frustrated after experiencing delays in loan repayment deductions. In a statement released on September 30, 2025, the company acknowledged the problem and assured users that its technical team was working to resolve the issue. Customers took to social media to complain that deposits made into their M-Pesa accounts were not triggering the usual Fuliza deductions, meaning they could not access their balances as expected. Responding to these concerns, Safaricom said, “We are sorry for the challenge experienced. There are ongoing delays on deductions for Fuliza, but our technical team is working on it.”
One customer, identified as Big Youth, expressed his frustration after waiting more than an hour for the deduction to reflect, urging Safaricom to either deduct the money or allow him to use his balance. The company replied, admitting it was experiencing challenges on the service and promising that resolution was underway. Other users raised additional complaints, with some noting broader M-Pesa disruptions following Safaricom’s recent system updates. A user named Solo Leveling reported that even after receiving KSh 2,000, the Fuliza debt of KSh 1,650 remained uncleared. Another, going by the name Mr. International, questioned why a new SIM card he purchased already carried Okoa Jahazi and Fuliza debts. In response, Safaricom advised him to dial *334#, select “00,” and then “Refresh My Limit,” explaining that loan limit reviews are conducted monthly by partner banks and cannot be manually adjusted.
The company further advised customers to refresh their Fuliza limits using the USSD code *334# if they experience issues, and to report any unresolved cases directly so that their technical team can investigate. Safaricom also encouraged customers to follow its WhatsApp and X (formerly Twitter) platforms for real-time updates on the situation. While the disruptions have caused inconvenience, the telco assured subscribers that the matter was being addressed urgently and that normal service would soon resume.
