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How Equity bank virtual Assistance works

The Equity Bank Virtual Assistant, often referred to as “EVA” (Equity Virtual Assistant), represents a pioneering leap in customer service and engagement. EVA is an AI-powered virtual assistant designed to redefine the way customers interact with their bank, offering a dynamic and personalized banking experience like never before. You can interact with EVA on both Equity bank platforms and social media platforms such us WhatsApp, Messenger and even Telegram.

EVA is not just a chatbot; it’s a digital banking companion that is available around the clock to assist and empower customers with a wide range of banking tasks and inquiries. Whether you need to check your account balance, review recent transactions, transfer funds, pay bills, or explore the bank’s products and services, EVA is there to make your banking journey smoother and more convenient.

The goal of EVA is to provide customers with instant, real-time support while simplifying complex financial processes. It understands natural language, ensuring that customers can communicate with it in a way that feels intuitive and natural. Furthermore, EVA continually evolves and learns from each interaction, becoming smarter and more efficient with every query it handles.

This guide will take you on a journey into the world of Equity Bank’s Virtual Assistant, providing insights into how EVA works, how to make the most of its capabilities, and how it can enhance your banking experience. As we delve deeper into EVA’s functionalities, you’ll discover how this innovative tool can bring greater convenience, efficiency, and accessibility to your financial transactions, ultimately empowering you to take control of your banking needs. Welcome to the future of banking with Equity Bank’s Virtual Assistant, EVA.

here’s a general overview of how Equity Bank’s virtual assistant typically works:

  1. Accessing EVA:

    Customers can typically access EVA through various channels, including the bank’s website, mobile banking app, or through designated chat platforms like WhatsApp or Facebook Messenger.

  2. Authentication:

    To ensure security and privacy, customers may need to authenticate themselves by providing certain information such as their account number, PIN, or other identifying details.

  3. Services and Queries:

    EVA is designed to handle a wide range of customer queries and banking services. These can include:

    • Balance inquiries: Customers can check their account balances.
    • Transaction history: Customers can view recent transactions.
    • Fund transfers: EVA can assist with transferring money between accounts or to other bank accounts.
    • Bill payments: Customers may be able to pay bills such as utility bills or school fees through EVA.
    • Product information: EVA can provide information about various banking products and services offered by Equity Bank.
    • Branch and ATM locations: EVA can help customers find the nearest Equity Bank branches or ATMs.
  4. Natural Language Processing:

    Many virtual assistants, including EVA, are equipped with natural language processing capabilities, allowing them to understand and respond to customer queries in plain language. Customers can typically type or speak their questions or requests in natural language.

  5. Transaction Confirmation:

    For certain transactions, EVA may ask for confirmation before proceeding. This is to ensure accuracy and prevent unauthorized transactions.

  6. 24/7 Availability:

    Virtual assistants like EVA often operate 24/7, providing customers with round-the-clock support and access to banking services.

  7. Continuous Learning:

    Over time, virtual assistants like EVA can learn from customer interactions and improve their ability to provide accurate and helpful responses. They may also be updated with new features and capabilities to enhance their functionality.

  8. Escalation to Human Support:

    If a customer’s query or request cannot be handled by the virtual assistant, EVA may offer to escalate the conversation to a human customer support representative for further assistance.

What you can do with Eva

Link your Equity bank account

Stay up to date with all your bank accounts by linking them to Eva.

View your account details

Eva allows you to keep track of your finances by:

  • Checking your account balance
  • Getting a mini statement or full statement

Manage your accounts

With Eva. you can:

  • Add an account
  • Remove an account

Make Transactions

Transactions are now easier with Eva. you can:

  • Send money to another Equity bank accounts
  • Send money to mobile wallets
  • Buy airtime; Safaricom, Equitel, Airtel ,Telkom
  • Send money to other banks accounts
  • Pay your bills; water, electricity, DSTV etc
  • Buy goods

Loan inquiry

Have any loan inquiries? Eva. allows you to:

  • Learn more about our loans interest rates, limits and repayments
  • Request your one-month loan to be restructured

Change your PIN

Change or reset your Eva Personal identification number (PIN)

Answer your questions

Get answers and guidance to all your frequently asked questions (FAQs)

Respond to your emojis

Eva. keeps it light and fun by responding to your emoji expressions

It’s important to note that the specific features, capabilities, and interfaces of virtual assistants like EVA can vary depending on the bank’s implementation and updates made over time. Customers of Equity Bank or any other bank using virtual assistants should refer to the bank’s official website or customer support for the most up-to-date information on how to use and interact with their virtual assistant.

Related>>>How To Send Money To Equity Bank Using Pesalink

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Majira M

Keeping you in the loop. I write to share information that matter. From technology to business tips, I share information to inspire and educate